Frequently Asked Questions
A: Our factory has been established 10 years, & we have more than 400 domestic distributors in China, annual sales more than 300000 pairs every year.
Following company's multi-directional development plan as well as great amount of foreign orders increasement, we specially set up "International Trade" department for foreign market.
Adhere to the principle of Integrity management, we win and accumulate a lot of customers in these years, you can watch our return-customers reviews in our youtube channel and many customers' comments in our website. We will keep running good quality and after-sale service for you as always.
A: OG and UA sneakers are both in good quality, same apperance, very good fitting. Just OG materials is almost same as the authentic, especially the boost. If you want a pair as authentic, OG is suggested.
A: We can only accept payment with Credit Card or Western Union for now, & we will offer you another 15% discount as a reward when you pay with Western Union.
A: We ship by DHL or EMS from Hongkong, China.
A: Around 5-7 business days by DHL, & 7- 12 days via EMS once dispatched. But please remember we need 48 hours to process your order!
A: “OG” is a version of our factory . OG shoes are very similar to the retail authentic shoes but were never officially contracted by these brands. OG shoes are usually made in the same factories, with the same materials, and the same workers that make the official retail pairs.
A: If the failed caused by Logistics, we will resend for free very fast.
A: If you are not satisfied with the items you got, Here is the Return reasons we accept:
1. Incorrect items;
2. Unqualified items;
If you want to return an item, it must be returned within 7 days upon your receipt and it should be in the same condition as received. Pls do not return anything before our confirmation. Any item return without pre-notice will be rejected.
A: Usually the payment failed caused by the internet, strongly suggest you to TRY the payment again. If it failed again, please call your bank to apply cross-border internet trading services or electronic payment services in Asia.
Or you can pay with western union to get another 10% off, or other website listed payment methods.
Customs duty is out of our control. We can't guarantee no tax fee, & we can't afford any tariff.